Return Policy
Your satisfaction is our priority
1. The short, honest version
Because the PDF, audiobook and video stories arrive in your library the moment payment is confirmed, the law (GEO 34/2014, art. 16 lit. m) provides that the usual 14-day withdrawal right does not apply once delivery has begun with your express consent – which you give by ticking the box at checkout. This is the standard regime for ebooks everywhere in the EU.
If that consent and acknowledgement were not given (for example, an order placed without the checkout box, or if delivery had not yet begun), the full 14-day right of withdrawal applies, counted from the day the contract was concluded, and you may withdraw without giving any reason – use our online form Withdraw from contract here, email us a clear statement, or use the model withdrawal form in Annex 1 to GEO 34/2014.
Beyond the law, we want every family to be happy. Below are the situations where we refund.
2. When we refund
- Defective or inaccessible files · if a file is corrupt, incomplete or will not open/play and we cannot fix the problem within 5 working days of your report – full refund (legal guarantee of conformity, GEO 141/2021)
- Double payment · charged twice for the same product – the duplicate is refunded in full, automatically once spotted or on request
- Non-delivery · payment confirmed but the product never appeared in your library and we cannot deliver it – full refund
- Accidental purchase, not yet accessed · as a commercial gesture beyond the law, if you contact us promptly and the product has not been opened, downloaded or streamed, we will gladly refund it
3. How to request a refund
- Email contact@wstr.ro from the address on your account
- Include the order number (from your confirmation email or Dashboard → Orders) and a short description of the issue
- For technical problems, tell us the device and app you used – most issues are solved within a day
We reply within 2 working days.
4. How refunds are processed
- Refunds go back to the same payment method used for the purchase, via Stripe
- Withdrawal (where the right applies) · we refund all payments without undue delay and no later than 14 days from the day we are informed of your decision to withdraw (GEO 34/2014, art. 13)
- Faulty or missing digital content · we refund without undue delay and no later than 14 days from the day we are informed of your decision to terminate the contract or to have the price reduced (GEO 141/2021)
- No fee is charged; banks typically post the amount within 5–10 working days after we send it
- When a refund is completed, access to the refunded product is removed from the library
5. Gift codes
Gift codes (WSTR-XXXX-XXXX-XXXX) are redeemable once and cannot be exchanged for cash. This does not affect your statutory rights: where a code was purchased, the rights of withdrawal and refund described above apply to that purchase. If a valid, unredeemed code does not work, contact us and we will issue a replacement.
6. Consumer protection
If you feel a request was not handled fairly, you may address ANPC (anpc.ro · SAL). (The former EU ODR platform was discontinued on 20 July 2025.)
7. Contact
Imperius Software S.R.L.
Publishing imprint: Editura Micul Stejar
Fiscal code (CUI): 54632820 · Trade Register: J2026029905009 · EUID: ROONRC.J2026029905009
Registered office: Str. Labirint nr. 14, bl. 10, sc. B, et. 1, ap. 8, Timișoara, jud. Timiș, Romania
Website: wstr.ro · Email: contact@wstr.ro · Telephone: +40 720 882 133
GEO no. 34/2014 art. 16 lit. m (digital content exception) · GEO no. 141/2021 (conformity of digital content) · Law no. 363/2007 · Civil Code.
